Tired of the continuing battle of identifying what KM is and is not, I have stuck my neck out and put forth a manifesto for people to rally round and think where they can take it. For all the critics, I encourage you to stick your own neck out. It's quite liberating once you do it. Managers of knowledge flow, unite! See you at the rally. Berets are optional.
Knowledge is Justified, true belief:
The argument must be true.
You must believe it is true.
You must be justified in your belief.
Knowledge is experience. We come by our knowledge through acquisition and description. Knowledge by acquisition is our experience by doing; our tacit knowledge developed over time. Knowledge by description is when we are told about experiences through codified content: instructions, how-to videos, textbooks, etc. Until we put what we know to use, we are only aware.
Knowledge is not information. We combine information with our personal experiences to enable action; correct decisions, appropriate behaviors, useful work. Information alone cannot provide this.
Knowledge Management is managing the flow of knowledge from those who know to those who need it. Managing the flow of knowledge enables execution, innovation in an organization regardless of size. However it is done, the flow is always the concern. The extent that an organization manages the flow of knowledge effectively determines the effectiveness of its ability to exploit opportunities and explore new possibilties.
Technology can help us create, capture and share knowledge, but it cannot create knowledge. Technology is the tool - the enabler - for knowledge management. We can use technology to enhance the flow of tacit and explicit knowledge.
Everyone is a knowledge worker. Creating, evolving and sharing knowledge is a way of behaving. We all learn, we all get better at the things we do. Knowing is doing.
New knowledge always begins with the individual. Every time we learn something new, we apply it and understand a little more each time we do. We share with another person or a group. A spark turns into a flame, a flame into an inferno.
Knowedge-creation is as much about ideals as ideas. The essence of innovation is to create the world to a particular vision or ideal. Our ideals and visions of the world shapes events so we can survive on our own terms. It is the same for groups.
The mission of Knowledge Management is to connect those who know with those who need to know. It is the key strategy to filling the gaps between what we know and what need to know, what we do and what we need to do; linking sources of knowledge (people). Every encounter is an opportunity to share and acquire knowledge.
Knowledge is perishable; it has a lifespan. The less you use it, the more it becomes obsolete. Conversely, the more you use it, the better it gets. [related to "Everyone is a knowledge worker]
Knowledge is perishable; it has a lifespan. The less you use it, the more it becomes obsolete. Conversely, the more you use it, the better it gets. [related to "Everyone is a knowledge worker]
Successful Knowledge Management is evident according to the level of achievement of four milestones:
- Sharing: the foundation for community engagement
- Cooperation: working together to accomplish goals.
- Collaboration: producing results beyond ad hoc cooperation.
- Collectivism: a self-ordered culture or climate where members take responsibility for contributing.
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